Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. However, if the seal is broken, the right of withdrawal is void.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods. 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, although it is not mandatory. You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website. If you take advantage of this option, we will promptly send you a confirmation of the receipt of such a withdrawal (e.g. by email).

To maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the cancellation period expires.

Consequences of Withdrawal

If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive your notice of revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.